Refund Policy

1. Introduction

This Refund Policy governs how Smart Choice Enterprise LLC, along with its subsidiary BinaryPlates (collectively, "BinaryPlates," "we," "our," or "us"), handles refund requests for products purchased through the BlazorPlate website (the "Site") and for the use of BlazorPlate software (the "Software"). This Policy is an integral part of the End User License Agreement (EULA).

2. Downloadable Software Refund Policy

Our products are downloadable and include fully functional source code. Each product features an online demo for evaluation prior to purchase. We also provide source code samples, along with additional resources such as image previews and videos, to help you understand its functionality.

  1. Before making a purchase, please visit our FAQ page and try the online demo to ensure that our product meets your requirements. For modules without a demo, carefully review the specification page. If you have any questions, please contact us prior to purchasing.
  2. Upon successful payment, an invoice will be automatically sent via email, and the product will be automatically downloaded through your browser. Additionally, access to the source code will be available in the "Downloads" section under your BlazorPlate account on our website.
  3. After your purchase, our technical support team is available to assist with any inquiries. Please reach out to our support staff at support@blazorplate.net.
  4. If you encounter a significant issue that affects your software experience, submit a support ticket via email to support@blazorplate.net, detailing the issue to receive assistance.
  5. We may require specific access levels to diagnose and resolve reported issues while ensuring customer data security and privacy are respected. This may include admin UI access or backend source code access. Customers can request a static IP address or a VPN server before sharing any sensitive data.
  6. Payments made for customizations of our modules are non-refundable.
  7. If you mistakenly purchase the same product multiple times using the same email address, previous purchases will be eligible for a refund.
  8. In exceptional cases, we may offer to replace inadvertently purchased products with alternatives available in our store. However, the substituted product will be considered non-refundable.
  9. Refunds will not be issued based on a change of mind. Customers must provide evidence of a major product malfunction and assist in diagnosing the issue before requesting a refund.
  10. Refunds cannot be requested solely based on a code quality review. While we strive for high-quality software and compatibility with current platforms, customers are expected to accept our coding practices.

3. Acceptance of Refund Policy

By purchasing any of our products, you confirm that you have read, understood, and agreed to the terms outlined in this refund policy.